Delivering safe, clean and reliable natural gas to the City of Chicago
Gas odor or damaged gas lineLeave area immediately and call:866-556-6002
Carbon monoxideLeave building and call:911
Home / My Account
Please note: The increase in COVID-19 cases has affected our field operations and has increased the lead time for turn-ons.
We apologize for the delay and thank you in advance for your patience.
Learn what to expect during an appointment.(3 minutes 39 seconds)
Proof of identity request:
If you started the application process and have been asked to send application documents (identification materials), please email them to:
Manage your energy services.
Moving. Stop service at your current address and start it at a new one within our service area.
Start service at an existing property.
Stop service at an existing property.
Install new service(s) at a new or renovated property.
Upgrade or relocate existing service at a property.
Online requests to start service at an existing address require your Social Security number and previous address. The process is secure and your information is kept confidential. In addition, you must:
Call customer service at 866-556-6001 if you:
Your online request will be processed by our customer service department within two business days. Once your request has been processed, you will receive an email confirmation.
Applying for service online does not guarantee that we can start service. If we encounter any issues with your application, we'll contact you for additional information. This may delay the processing of the application and start of service.