Start a request for service at an existing address.
Required information
- Social Security number
- Previous address
Additional information
- Our process is secure, and your information is kept confidential.
- You must be a residential homeowner or renter.
- None of your previous accounts can be in arrears.
- Your request is processed in two business days.
- After your request has been processed, you will receive an email confirmation.
Important: Natural gas service cannot be turned on without access to the meter and natural gas appliances. If you are starting service in a multiunit residential or commercial building, the meter and natural gas appliances may be located in a restricted area (e.g., basement or utility room). Before scheduling an appointment, check with your management company or property owner to ensure we are able to access the meter and natural gas appliances on the day of our scheduled visit.
Submitting a service request does not mean we can start service. If we have questions about the request, we will contact you, which may delay processing.
Request start
Customer service
Call 866-556-6001 if:
- You do not want to provide your information online.
- You are moving to an address where service is off, and you want to open an account.
Videos
Proof of identity
If we requested proof of identity, view:
Proof of identity requirements
