Contact us

Emergencies

Leave area immediately and call us:
866-556-6002
If we respond to a natural gas leak call and no one is present, we shut off gas for safety reasons.

Customer service

Email

  • Questions, comments, concerns
  • Response in 1 to 2 business days
  • Not for emergencies/outages
  • Email customer service

Phone

Residential service
866-556-6001 (Monday - Friday: 7 a.m. - 7 p.m., Saturday: 7 a.m. - 3 p.m.)

Servicios al Cliente
866-556-6003 (Lunes - Viernes: 7 a.m. - 7 p.m., Sabado: 7 a.m. - 3 p.m.)

Business center
844-889-3501

TDD line
866-556-6007 (Monday - Friday: 7 a.m. - 7 p.m.)

Call before you dig
811 Chicago at 811

Gas theft hotline
844-216-9121

Mail

Customer service
Peoples Gas
Attn: Customer service
200 E. Randolph St.
Chicago, IL 60601-6302

Bill payment
Peoples Gas
P.O. Box 6050
Carol Stream, IL 60197-6050

Other service contacts

Payment arrangements
Arrange payments online for past-due balances on your account.

Suppliers and contractors
Get information about providing products and services to our company.

Vice president - customer service
Provide customer service feedback or report unresolved service problem.

Property damage or injury claim form
Request a review your claim.

Automobile damage claim form
Request a review your claim.

Frequently asked questions
Read our questions and answers to self assist.