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Home / Payment & Billing / Financial and energy assistance
We understand circumstances sometimes make it difficult to keep up with your bills. That's why we offer a short-term payment plan and minimum payment option to allow customers to maintain service while they pay off past-due balances.
The short-term payment plan helps eligible customers catch up on their bills over several months. The plan allows you to pay a portion of your past-due balance while paying your current bill.
Make payment arrangements
The sooner you contact us, the more likely we'll be able to make arrangements that work for you.
If you are not eligible for a short-term payment plan and are facing service disconnection, you can maintain service by making a payment under the minimum payment option. The minimum payment option is offered from April through September to customers who receive a disconnect notice.
You do not need to formally sign up or contact us to participate in the minimum payment option. If you receive a disconnect notice, simply look for the minimum payment option amount on the notice and follow the instructions on how to make your minimum payment.