Delivering safe, clean and reliable natural gas to the City of Chicago
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Home / Payment & Billing / Financial and energy assistance
At Peoples Gas, we understand the many difficulties associated with a severe illness. When you are faced with a serious health issue, keeping your home safe and warm is important, even if you have difficulty paying your natural gas bill. To be sure that you can maintain service in the case of severe illness, providing a medical certificate can prevent the disconnection of service, for those who qualify.
Please submit a medical certificate from your doctor via fax or mail:
Attn: Contact Center
200 E. Randolph St.Chicago, IL 60601-6302
Once we receive your medical certificate and determine you are eligible, we will halt disconnection. Or, if your gas has already been disconnected, turn on your service. Medical certificates are valid only for residential accounts.
Conditions of the medical certificate
If you have any questions regarding the medical certificate process, please contact us.