Delivering safe, clean and reliable natural gas to the City of Chicago

Choices for You — frequently asked questions

If your question is not answered here, or if you'd like more information, please contact us.

How often can I switch suppliers?: You can change suppliers once each billing cycle. However, suppliers may charge a fee to terminate a contract early. Check with your current supplier before making any changes.

How do I switch suppliers?: Your new supplier will notify the utility of the change. Participating suppliers are fully aware of the applicable procedures and deadlines.

How do I make Service Classification changes?: Your Account Representative will work with you to make sure that your accounts are being billed at the appropriate service classification.

How do I terminate my choice program service?: You can contact your supplier to terminate the process or you can notify us in writing directly at the address below. Your transportation service agreement requires a 30-day notification.

How do I change my billing address?

You can request a change of billing address through your supplier or by contacting Gas Transportation Services at:

Phone:	800-264-8026
Email:	GTS@peoplesgasdelivery.com
Mail:	Peoples Gas Choices for You Program c/o Meter To Bill 231 West Michigan – P129 Milwaukee, WI 53203-2918

How do I get a duplicate bill?: You can obtain a duplicate bill by emailing GTS@peoplesgasdelivery.com.

What is a transportation contract account?: Customers new to the transportation program are assigned a contract account used to bill certain administrative and other charges not billed at the (premises) account level. A premises account shows consumption by meter and other charges, such as customer service charges, distribution charges and standby demand charges. A contract account does not.

How do I submit meter reads?: Choice customers can submit meter reads by contacting Gas Transportation Services or by going to the My Account section on this website.

How do I get historical usage information for my account?: You can request historical usage information by contacting Gas Transportation Services or by going to the My Account section on this website.

How do suppliers deliver gas?: Suppliers arrange for transportation of customer-owned gas through interstate pipelines to the Peoples Gas system. Gas is then transported through our distribution system to your premises.

Who do I contact for billing inquiries?: If your question is concerning the gas cost, contact your supplier. If your question is concerning delivery charges, contact us.

What transportation-related tariffs do Peoples Gas offer to marketers/suppliers?: Pooling Service is available to marketers/suppliers under Rider P of its Schedule of Rates for Gas Service. Transportation Balancing Service is available to marketers/suppliers who participate in Pooling Service for Large-Volume Selected Standby Transportation Service customers.

Which interstate pipelines serve Peoples Gas, and how can I determine which pipeline serves a particular customer?

Peoples Gas transportation customers can receive deliveries from six interstate pipelines:

How can I get information on a customer I may be interested in serving?: Usage information is provided to marketers/suppliers upon receipt of written consent from the customer.

How will I know how much gas my telemetered customers used?: PEGASys®, Peoples Gas's transportation management software, has a variety of management tools and reports that display usage information. The usage information can be viewed in aggregate or down to the meter level.

When can customers begin transportation service?: Customers new to any of the transportation programs can start service at any time during the year. Customers who wish to return to transportation service generally have to wait twelve (12) months before returning to the program.

If I have any additional questions, whom may I contact?: Email GTS@peoplesgasdelivery.com.

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