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Definition of terms

Service classification

Rate 1, Small Residential Service

Available to any residential customer who receives service through a single meter for one or two dwelling units.

Rate 2, General Service

Available to residential, commercial and industrial customers who consume an average of 41,000 therms per month or less.

Choices for You (Rider CFY)

Available for customers to purchase natural gas from a supplier other than the utility. Peoples Gas continues to charge for delivery of the natural gas.

Usage

Types of Meter Readings:

Actual

Reading taken by the company.

Customer

Reading taken by the customer.

Estimate

Reading estimated by the company based on weather and previous usage patterns.

Pressure Correction Factor

A factor used to compute the quantity of gas when it is delivered at higher than normal pressure.

BTU Factor (British Thermal Unit)

A factor used to convert measured gas volumes into the heating value of the gas.

Therms

For billing purposes, the volume of gas used multiplied by the BTU Factor.

Charges

Delivery Charge

Consists of the customer charge, volumetric distribution charges and a storage charge. These charges pay for the costs of delivering gas to customers.

Customer Charge

A monthly charge that pays for some of the fixed costs for providing service to customers. This charge includes State of Illinois charges that fund energy assistance and renewable energy grants and adjustments allowed by Illinois Public Acts 96-0033 and 99-0906.

Gas Charge

A charge that pays for the cost of gas supplies purchased for customers.

Energy Efficiency Program

A charge that pays for the costs related to energy efficiency and on-bill financing programs as allowed by Illinois Public Act 96-0033.

Environmental Charge

A charge that pays for the cleanup from past manufactured gas operations.

Volume Balancing Adjustment

A charge or credit that stabilizes the revenue collected through the distribution charge.

Qualified Infrastructure Plant Charge

A charge that pays for the costs of qualified infrastructure investments allowed by Illinois Public Act 98-0057.

Storage Service Charge

A charge that is assessed to sales customers that pays for the costs related to providing base rate storage services.

Storage Banking Charge

A charge that is assessed to transportation customers that pays for the costs related to providing base rate storage services.

UEA-Gas Cost Adjustment

A charge for sales customers that pays for gas supply related uncollectible accounts expense.

Storage Gas Charge

A charge that is assessed to transportation customers to pay for gas cost related storage expenses.

HUB Credit Gas Charge

A separate per therm adjustment related to interstate storage and transportation services.

Tax Cost Adjustment

A charge or credit that is passed along to customers for the Variable Income Tax Adjustment and Invested Capital Tax Adjustment Riders.

Taxes

Chicago Municipal Tax

Imposed by the City of Chicago on current charges before taxes.

Chicago Gas Use Tax

Imposed by the City of Chicago on a per therm basis on gas that is purchased from an alternative supplier and is not subject to the Chicago Municipal Tax.

State Tax (Illinois Gross Revenue Tax)

Mandated by the State of Illinois to fund the Illinois Commerce Commission.

State Gas Revenue Tax

Mandated by the State of Illinois, either 5% of current charges before taxes or 2.4 cents per therm, whichever is lower.

State Gas Use Tax

Imposed by the State of Illinois on a per therm basis on gas that is purchased from an alternative supplier and is not subject to the State Gas Revenue Tax.

Other charges

Service Activation Charge

For initiating gas service.

Reconnection Charge

For reconnecting gas service when it has been discontinued.

Energy Efficiency Loan

For third party loan payments related to the on-bill financing program as allowed by Illinois Public Act 96-0033.

Late Payment Charge

For payments not received by the Payment Due Date. 1.5% of the unpaid balance is applied to the next bill.

Payment options and plans

Credit Card and Electronic Check Payments

Call 866-295-0086. A transaction fee will apply.

Paper-free billing

Stop receiving paper bills and view your bills online anytime. Enroll at peoplesgasdelivery.com.

Budget Billing

Spreads your total annual bill more-or-less evenly over the year. Your monthly bill will adjust occasionally, depending on your usage and gas prices.

Automatic Payment

Deducts payments from a checking or savings account.

Financial assistance

Share the Warmth

Provides heating assistance grants to eligible customers. Call CEDA at 800-571-2332.

Low Income Home Energy Assistance Program (LIHEAP)

Provides heating assistance grants to eligible customers. Call CEDA at 800-571-2332.

Safety warnings

Visit peoplesgasdelivery.com for more safety information.

Flex Connectors

Replace uncoated brass flexible connectors with newer stainless steel or plastic coated brass connectors to prevent possible fire, explosion and death.

Carbon Monoxide (CO)

Install a CO detector and change the batteries two times per year.

Call Before You Dig

Striking underground natural gas lines can cause gas leaks, fires and explosions. Call Chicago 811/Digger at 811, 48 hours before you dig to have lines marked.

Illinois Commerce Commission

As a natural gas utility, Peoples Gas is regulated by the Illinois Commerce Commission (ICC). You can learn more about the ICC, and view their rules, at www.icc.illinois.gov. If you have a question or complaint, please contact Peoples Gas first. If your issue remains unresolved, you then may contact the ICC's Consumer Services Division at 800-524-0795.