| 280.15 Compliance |
| .15 |
Compliance |
| Section # |
Section Title |
| 280.20 Definitions |
| .20 |
Definitions |
| Section # |
Section Title |
| 280.30 Application |
| .30.a |
Intent |
| .30.b |
Information Requirements |
| .30.c |
Methods |
| .30.d |
Application Content |
| .30.e |
Requirements for Successful Application |
| .30.f |
Applicable Past Due Debts |
| .30.g |
Disputed Past Due Debts |
| .30.h |
Deposit Payment Requirement |
| .30.i.1 |
Timeline for Application Process |
| .30.i.2,3 |
Timeline for Application Process |
| .30.j.2-7 |
Timeline for Service Activation |
| .30.j.8 |
Timeline for Service Activation |
| .30.k |
Data Collection and Maintenance Requirements |
| Section # |
Section Title |
| 280.35 Revert to Landlord / Property Manager Agreements |
| .35.b |
Prearrangement to be in Writing |
| .35.c |
Notice to Landlord When Responsibility Reverts to Them |
| .35.d |
Tenant Bills |
| .35.e |
Accuracy of Billing |
| .35.f |
Itemization of Transfer Balances |
| Section # |
Section Title |
| 280.40 Deposits |
| .40.b |
Notice requirement for Deposit Assessment for Applicant and Customers |
| .40.c |
Methodology for Deposit Calculation for Residential/Small Business Customers and Other Customers |
| .40.d |
Applicant Deposit "Trigger" |
| .40.e.1,2 |
Present Customer Deposit "Trigger" |
| .40.e.3,4 |
Present Customer Deposit "Trigger" |
| .40.f |
Timing of Deposit Payment |
| .40.g |
Deposit Interest |
| .40.h |
Refund Conditions for Deposits |
| .40.i |
Issuance of Deposit Refund |
| .40.j |
Records of Deposits |
| .40.k |
Data Collection and Maintenance Requirements |
| Section # |
Section Title |
| 280.45 Deposits for Low Income Customers |
| .45 |
Requirements for Deposit |
| Section # |
Section Title |
| 280.50 Billing |
| .50.b |
Billing Cycle |
| .50.c |
Bill Content |
| .50.d |
Bill Delivery |
| .50.e |
Due Dates |
| .50.f |
Bill Transfer |
| .50.g |
Bill Example |
| Section # |
Section Title |
| 280.60 Payment |
| .60.b |
Methods of Payment |
| .60.c.1 |
Late Payment |
| .60.c.2,3 |
Late Payment |
| .60.d.1, 3-6 |
Late Fees |
| .60.d.2 |
Late Fees |
| .60.e |
Returned Payments |
| Section # |
Section Title |
| 280.65 Late Payment Fee Waiver for Low Income Customers |
| .65 |
Waiver, Qualification and Expiration of Qualification |
| Section # |
Section Title |
| 280.70 Preferred Payment Date |
| .70.b |
Notification |
| .70.c |
Eligibility |
| .70.d |
Options |
| .70.e |
Removal |
| Section # |
Section Title |
| 280.80 Budget Payment Plan |
| .80.b |
Applicability |
| .80.c.1 |
Eligibility |
| .80.c.2 |
Eligibility |
| .80.d |
Offering |
| .80.e |
Enrollment |
| 80.f |
Bill Itemization |
| .80.g.1 |
Periodic Adjustments |
| .80.g.2 |
Periodic Adjustments |
| .80.h |
Reconciliation |
| .80.i |
Late Payments |
| .80.j |
Transfer of Service |
| .80.k.1 |
Cancellation |
| .80.k.2 |
Cancellation |
| .80.k.3 |
Cancellation |
| .80.k.4 |
Cancellation |
| Section # |
Section Title |
| 280.90 Estimated Bills |
| .90b.1 |
Utility Meter Reading - every 2 billing periods |
| .90.b.2 |
Utility Meter Reading - if ERT, reading every billing period |
| .90.b.3 |
Utility Meter Reading |
| .90.b.4 |
Utility Meter Reading |
| .90.b.5 |
Utility Meter Reading |
| .90.b.6 |
Utility Meter Reading |
| .90.c |
Customer-Conducted Meter Read |
| .90.d |
Meter Readings for Beginning and Ending Service |
| .90.e |
Estimated Bill Formula |
| .90.f |
Bill Labeling |
| .90.g |
No Disconnection for 2 Estimated Bills Unless Meter is Read |
| Section # |
Section Title |
| Part 280.100 Previously Unbilled Service |
| .100.b |
Time Limits |
| .100.c |
Itemization |
| .100.d |
Calculation |
| .100.e |
Payment |
| Section # |
Section Title |
| Part 280.110 Refunds and Credits |
| .110.b |
Billing Time Period for Refunds and Credits Due to Overcharges Resulting from Utility Error |
| .110.c |
Billing Time Period for Refunds and Credits Due to Overcharges without Utility Error |
| .110.d |
Interest on Refunds and Credits |
| .110.e |
Itemization of Overcharges |
| .110.f |
Credit to Bill Statement or Direct Refund to Customer |
| .110.g |
Time Limit to File Complaint |
| Section # |
Section Title |
| Part 280.120 Deferred Payment Arrangements |
| .120.b.1 |
Eligibility |
| .120.b.2 |
Eligibility |
| .120.c |
Amounts Included in DPA |
| .120.d |
Transfer |
| .120.e.1 |
Bill Itemization |
| .120.e.2 |
Bill Itemization |
| .120.f |
Down Payment |
| .120.g |
Length of DPA |
| .120.h |
Installments |
| .120.i |
Default |
| .120.j.1 |
Reinstatement |
| .120.j.2 |
Reinstatement |
| .120.j.3 |
Reinstatement |
| .120.j.4 |
Reinstatement |
| .120.k |
Renegotiation |
| .120.l |
Overlapping Arrangements |
| .120.m |
Eligibility for Winter DPA |
| Section # |
Section Title |
| Part 280.125 Deferred Payment Arrangements for Low Income Customers |
| .125.b |
Down Payment |
| .125.c |
Length of DPA |
| .125.d |
Reinstatement Fee Waiver |
| .125.e |
Amended DPA |
| Section # |
Section Title |
| Part 280.130 Disconnection of Service |
| .130.b.1 |
Allowable Reasons for Disconnection: Nonpayment of Past Due Bills |
| .130.b.2 |
Allowable Reasons for Disconnection: Nonpayment of Deposit |
| .130.b.3 |
Allowable Reasons for Disconnection: Nonpayment of Deposit Related to 280.210 |
| .130.b.4 |
Allowable Reasons for Disconnection: Failure to Provide Access to Multi-Meter Premises Related to 280.140 |
| .130.b.5 |
Allowable Reasons for Disconnection: Failure to Provide Access to Single Customer Premises |
| .130.b.6 |
Allowable Reasons for Disconnection: Occupant Usage w/o Customer of Record |
| .130.b.7 |
Allowable Reasons for Disconnection: Tampering |
| .130.b.8 |
Allowable Reasons for Disconnection: Noncompliance with Utility Tariff |
| .130.b.9 |
Allowable Reasons for Disconnection: Noncompliance with Commission Order |
| .130.b.10 |
Allowable Reasons for Disconnection: Unsafe Conditions |
| .130.b.11 |
Allowable Reasons for Disconnection: Cooperation with Civil Authorities |
| .130.c |
Non-deniable Charges |
| .130.d |
Disconnection Notice Content |
| .130.e |
Method of Disconnection Notice Delivery |
| .130.f |
Third Party Notice |
| .130.g |
Timing of Notice |
| .130.h.1 |
Exemptions of Notice Requirements |
| .130.h.2-6 |
Exemptions of Notice Requirements |
| .130.i.1 |
Warning Letter Required Instead of Appendix A (Disconnection Notice for Occupant Usage without Valid Customer): Warning Letter |
| .130.i.2 |
Warning Letter Required Instead of Appendix A (Disconnection Notice for Occupant Usage without Valid Customer): Duplicate Warning Letter to Landlord |
| .130.i.3 |
If No Response Within 10 days, Right to Disconnect Service |
| .130.i.4 |
Customer Requests Service Disconnection |
| .130.j |
Warning Call to Residential and Master-Metered Customers |
| .130.k.1 |
Obligation to Act |
| .130.k.2 |
Obligation to Act |
| .130.l |
Time of Day and Day of the Week Prohibitions and Limitations |
| .130.m |
Medical Certification |
| .130.n |
Temperature Prohibitions |
| .130.o |
Energy Act of 1989 Participants (Low Income Customers) Winter Disconnection Prohibition |
| .130.p |
Electric Space-Heating Customer Winter Disconnection Prohibition |
| .130.q |
Military Personnel on Active Duty Disconnection Prohibition |
| .130.r |
Service Member or Veteran Disconnection Prohibition |
| Section # |
Section Title |
| Part 280.135 Winter Disconnection of Residential Heating Services (Dec 1-Mar 31) |
| .135 |
Winter Disconnection for Nonpayment |
| Section # |
Section Title |
| Part 280.140 Disconnection for Lack of Access to Multi-Meter Premises |
| .140.b |
Allowable Reasons for Disconnection of an Entire Multi-Meter Premises |
| .140.c |
Utility Actions Required Prior to Disconnection of an Entire Multi-Meter Premises |
| .140.d |
Inconvenience Compensation Credit |
| .140.e |
Limitations on Non-payment Disconnections for Multi-Meter Premises |
| .140.f |
Reconnection |
| .140.g |
Data Collection and Maintenance |
| Section # |
Section Title |
| Part 280.150 Disconnection of Master-Metered Apartment Buildings |
| .150.a |
Information Requirements |
| .150.b |
Notice and Posting |
| Section # |
Section Title |
| Part 280.160 Medical Certification |
| .160.b |
Certifying Parties |
| .160.c |
Method of Certification |
| .160.d |
Certificate content |
| .160.e |
Certificate timing |
| .160.f |
Restoration of Service |
| .160.g |
Duration of Certificate |
| .160.h |
Data Collection |
| .160.i |
Medical Payment Arrangements |
| .160.j |
New Certification for Previously Certified Accounts |
| Section # |
Section Title |
| Part 280.170 Timely Reconnection of Service |
| .170.b |
Timing |
| .170.c |
Lack of Access, Exception |
| .170.d |
Disconnection Not a Meter or Normal Place, Exception |
| .170.e |
Damage or Unsafe Circumstances, Exception |
| .170.f |
Unforeseen Circumstances, Temporary Exception |
| .170.g |
Shut-off in Error - Charges |
| Section # |
Section Title |
| Part 280.180 Reconnection of Former Residential Customer for the Heating Season |
| .180.a |
Applicability |
| .180.b |
Limitations |
| .180.c |
DPA |
| .180.d |
Payment |
| .180.e |
Reconnection |
| .180.f |
Requirement in Writing |
| .180.g |
Survey and Notice to Affected Customers |
| .180.h |
ICC Reporting |
| .180.i |
Collections Process |
| Section # |
Section Title |
| Part 280.190 Treatment of Illegal Taps |
| .190.b |
Utility Investigation |
| .190.c |
Notice of Investigation Results |
| .190.d |
Disconnection of Service |
| .190.e |
Utility Determination of Benefiting Party |
| .190.f |
Construction Error |
| .190.g |
Charges if Customer Benefited |
| Section # |
Section Title |
| Part 280.200 Tampering |
| .200.b |
Proof |
| .200.c |
Investigation |
| .200.d |
Notice to Customer |
| .200.e |
Remedy |
| .200.f |
Timing |
| .200.g |
Record Keeping |
| Section # |
Section Title |
| Part 280.205 Non-Residential Tampering |
| .205.b |
Disconnection |
| Section # |
Section Title |
| Part 280.210 Payment Avoidance by Location |
| .210.b |
Conditions |
| .210.c |
Exemption |
| .210.d |
Notification of PAL |
| .210.e |
Deposit |
| .210.f |
Burden of Proof |
| .210.g |
Data Collection and Maintenance |
| Section # |
Section Title |
| Part 280.220 Utility Complaint Process |
| .220.b |
Customer Contact |
| .220.c |
Methods of Contact |
| .220.d |
Availability |
| .220.e |
Complaint Response Timeline |
| .220.f |
Customer Payment During Complaint |
| .220.g.1 |
Late Fees |
| .220.g.2 |
Late Fees |
| .220.h |
Third Party Services and Billing |
| .220.i |
Appeal to Supervisor |
| .220.j |
Record Keeping |
| .220.k |
Prohibition on Disconnection |
| .220.l |
Appeal to Commission Complaint Process |
| Section # |
Section Title |
| Part 280.230 Commission Complaint Process |
| .230.b |
Intake of Customer Complaints by ICC |
| .230.c |
Presentation of the Complaint to the Utility |
| .230.d |
Timeline to Answer |
| .230.e |
Extension |
| .230.f |
Utility Answer to the Informal Complaint |
| .230.g |
Prohibition on Disconnection |
| .230.h |
Right to Appeal |
| .230.i |
Timeline to File a Formal Complaint |
| Section # |
Section Title |
| Part 280.240 Public Notice of Commission Rules |
| .240 |
Public Notice of Commission Rules |
| Section # |
Section Title |
| Part 280.250 Second Language Requirements |
| .250 |
Second Language Requirements |
| Section # |
Section Title |
| Part 280.260 Customer Information Packet |
| .260.b |
Content |
| .260.c |
Distribution |
| .260.d |
Filing with Commission |
| Section # |
Section Title |
| Appendices |
| 280.Appendix A |
Disconnection Notice |
| 280.Appendix B |
Customer Rights |
| 280.Appendix C |
Public Notice |
| 280.Appendix D |
Disconnection Notice Insert |
