Summary Billing — frequently asked questions

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What is Summary Billing?
Summary Billing is a free service that consolidates your individual account bills into one summarized monthly bill with a single due date.

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Will Summary Billing work for me? When does Summary Billing work best?
Summary Billing works best when you make full payments by the due date of your bill. Full, on-time payments ensure they are applied correctly for Summary Billing.

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How many accounts can I combine into Summary Billing?
The maximum number of accounts that can be combined is 100. Summary Billing will reflect the total due for all accounts. Note: You must pay the entire amount due.

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What if I am unable to pay the entire amount due?
If you cannot pay the entire amount, you must send in individual bill stubs and separate payments for each account. If you do not have individual bill stubs, include the account number on your check. If this becomes a recurring issue, we may remove your accounts from Summary Billing. If you are not able to make full payments, Summary Billing may not be the right program for you.

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What if I want to pay extra on my summary bill?
If you choose to pay extra, you must send in individual bill stubs and separate payments for each account. Summary Billing works best with full, on-time payments. If you’d like to make extra payments, Summary Billing may not be the right program for you.

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What do the asterisks mean on my bill?
A single asterisk (*) means this is the most recent bill for an individual account. The amount next to the asterisk is included in the calculation of the current summary bill amount due.
Two asterisks (**) means this is not the most recent bill for the individual account. The amount next to the two asterisks is not included in the calculation of the current summary bill amount due. The amount is, however, included in the amount designated by the single asterisk with the same account.

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How is my Summary Billing total amount due calculated?
Your Summary Billing total amount due is the sum of the amounts due on each individual account included in the summary bill. Credits on individual accounts are not reflected in the summary bill total because those individual accounts do not have a payment due. That’s why it is not included in the current summary bill.

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Why does my payment get misapplied?
Payments can get misapplied for a few reasons:
  • Partial payments.
  • Late payments.
  • Paying multiple summary bills with one check.
  • Not including the payment stubs.
  • Including payments for accounts that are not included in the summary bill, i.e., extra payments.
If you’re paying the total amount due, it’s important that your payment matches the amount due. If you don’t include the payment stub, be sure the invoice number (not account number) is on your check.

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Can I set up a payment plan on a summary bill?
Yes, but each account will need to have its own payment plan set up.

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