Medical Certificate Program
If you are having trouble paying your natural gas bill due to an illness, let us know. First, call us immediately and then submit a medical certificate from your doctor within five days via fax or mail:
Fax: 312-240-7343
Mail:
Peoples Gas
Attn: Contact Center
130 East Randolph Drive
Chicago, IL 60601
Once we receive your medical certificate and determine you are eligible, we will halt disconnection. Or, if your gas has already been disconnected, turn on your service.
Medical certificates are valid only for residential accounts, and the certification of illness must:
- Be signed and dated by a registered physician or local board of health.
- Be on the physician's letterhead and contain the name, business address and telephone number of the physician or board of health.
- State the name and address of the ill person (who must be a permanent resident of the premise in question).
Conditions of the Medical Certificate
- We will not discontinue service for 30 days from certification.
- Certification can be renewed once for an additional 30 days by providing a second medical certificate before the expiration of the first certificate.
- After two consecutive months (60 days), your account is ineligible for acceptance of additional medical certificates for one year from the date of the original certification.
- You must call 866-556-6001 and enter into Payment Arrangements within 30 days of the issuance of the certificate. No initial payment is required.
- If service has been disconnected, medical certification for service restoration must be received within 14 days of the disconnection date.
- The medical certificate must be dated no more than 21 days prior to the date of presentment.
- The certifying party must sign the medical certificate.
To learn more about the program, download the program guidelines and application:
If you have any questions regarding the Medical Certificate Program, please contact us.