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What is e-Bill?
e-Bill is an electronic billing and payment option that eliminates your paper bill altogether. Bills are electronically created and delivered over the Internet. Electronic payments are then generated directly from your bank account. It is safe, convenient, and offers you the flexibility to manage your bills at any time and from anywhere.
After you've enrolled in e-Bill, your bills will be created and sent electronically. You will no longer receive a paper bill! You'll then receive e-mail notifications when your bill is available online. You'll need to login to our secure Web site with your username and password. When you wish to make your payment, the electronic payments are generated directly from your bank account on the date that you specify.
Signing up is simple, just visit our e-Bill page at and click "View and Pay e-Bills." All you need is the customer name, account number and e-mail address for us to provide the highest quality of service and security. The last 4 digits of your social security number are requested, but not required.
Why should I choose e-Bill over the Automatic Payment plan and paper bill?
e-Bill is a bill delivery and payment option. Automatic Payment is a payment option only. Both options enable you to have your bank release a payment on a date that you specify. The advantage of e-Bill, is that it provides you the ability to change your payment date monthly to fit your cash flow. You can pay your bill when it works best for you, without having to contact anyone at the bank. Just change the scheduled payment date for your e-Bill online.
I stopped getting e-mail reminders. What should I do to start receiving them again?
If you didn't change your e-mail address, check your spam folder. Occasionally, messages are flagged as spam by e-mail service providers. If this happens, you may want to add us to your address book (cusserv@peoplesgasdelivery.com). Please check your e-mail program for more details about managing spam.
You will only need to enroll in e-Bill once. After you are enrolled, you can simply log in and activate e-Bill for all of your accounts. Once you activate your accounts, you will see a Summary Page listing your e-Bill for each account.
How long will it take for an e-Bill payment to process?
Your e-Bill payment will be withdrawn on the date you specify and will be applied to your Peoples Gas account the next Federal business day if payment was made prior to 3 pm CST. If after 3pm CST, it will be applied in 2 business days.
You can choose to pay your e-Bill manually or schedule Auto-payments. When paying manually, each month you must log in and select the date that you want your payment posted to your Peoples Gas account. You can choose to pay immediately or schedule your payment for a future date. Scheduled payments can be made and canceled up to 1-2 business days before the payment due date. Please be sure to schedule your payment prior to 3 p.m. CST at least one business day before your due date. When paying with Auto-payments, you schedule your payments in advance to be automatically deducted from your checking or money market account each month. You can choose to have your bill paid as soon as it arrives or on your bill due date.
Auto-payments can be set up using your checking or money market account. You select if you want your payments to be processed on the day your bill arrives or your bill due date. Auto-payments will take effect with the next bill cycle.
What if I'm already enrolled in Automatic Payment?
When you enroll in e-Bill, you will be removed from your automatic payment plan as of your next bill. Your current bill will still be paid through your current automatic payment plan. You can then choose to take advantage of e-Bill's Auto-payments option for all future bills.
You can be assured that your electronic payments are safe and reliable. If you suspect fraud, simply notify us within 2 business days of the transaction and your liability will be no more than $50.
Why do I need to accept the terms and conditions to sign up for e-Bill?
We are legally required to provide the terms and conditions, because they contain the limitations and liabilities for all parties involved. It is important to understand the terms and conditions of the program, since you are giving us permission to debit your account for payments and suppress paper billing.
If you have multiple accounts, you will need to enroll each account separately in e-Bill. Enroll your first account by selecting the appropriate account on the e-Bill Enrollment page. You will then be presented with 'Things you should know' and will be taken to the Bill Summary page. On this page you will see a summary of your e-Bills for all enrolled accounts. You can also enter your bank information, schedule payments or set up Auto payments for your next bill. To enroll another account in e-Bill, simply click the Enroll link at the bottom of the Bill Summary page. You will then be returned to the e-Bill Enrollment page where you can select another account. You will receive an e-mail each month for each account enrolled in e-Bill.
