If your question is not answered here, or if you'd like further information,
please contact us.
How does the Budget Payment Plan project my monthly payments?
The Budget Payment Plan divides your gas bill payment across 12 months, basing
your monthly payment on projected gas costs and how much gas you've used in the
past. Your actual payment is customized just for you to make your payments more
predictable year-round.
Why does my monthly bill sometimes fluctuate when I'm enrolled in this plan?
The Budget Payment Plan reduces the big swings in your bill that you see from
summer to winter, but they do change based on a couple of factors. We review your
bill each month and adjust the payment amount if there is a significant change in
the weather, your gas usage or projected gas prices. Your payment will increase
if these factors affect your installment payment by 25% or more.
Does this mean my monthly installment payments could decrease?
Yes. We review your account two times a year, once after six months and the
second time at the end of 12 months. You benefit because the credit or debit
balances that remain at the end of your budget year are minimized. In addition,
you receive interest on credit balances at a rate determined each year by the
Illinois Commerce Commission.
How quickly can I sign up for the Budget Payment Plan?
Immediately. There are three ways to enroll. The first and easiest way is to
pay the amount listed in the "Message" section of your
Peoples Gas bill. The second way is to
enroll online through My Account
.
Finally, Peoples Gas customers can call 866-556-6001 toll-free.
