If your question is not answered here, or if you'd like more information, please contact us.

What is Quick Payment?
With Quick Payment, you can pay your Peoples Gas bill with your credit card, debit card or checking account.

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Why do I have to pay a service fee?
A fee is charged for the processing. Peoples Gas does not receive any portion of this fee.

If Peoples Gas absorbed these fees, we would have to recover the charges, likely through our rates to customers. This would cause rates to increase. Since every customer may not want to use this service, we felt it would not be fair to spread out the charge to all customers. This approach is consistent with other utilities.

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How does Quick Payment by credit card, debit card or checking account differ from e-Bill or Automatic Payment?
With Automatic Payment, customers still receive their monthly billing statement through the mail. Payments are automatically deducted from their bank account each month.

e-Bill provides customers with the ability to receive, view and pay their bill on-line each month. Customers can schedule the payment, or pay when it is most convenient for them.

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Is there another way to pay immediately by credit card, debit card or checking account?
You can also pay over the phone by calling us toll free at 866-556-6001.

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Can a payment be made on a rotary or pulse phone?
No, the system requires a touch-tone phone. If you don't have a touch-tone phone, you can pay online, or make a payment by speaking with one of our customer service representatives.

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What credit cards does Peoples Gas accept?
We accept Visa, MasterCard and Discover.

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If I pay my home and rental property bill, or if I have numerous accounts, am I charged a service fee for each account that I pay?
The service fee is passed through on each transaction. If these accounts are billed separately you will pay a service fee for each account.

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How do I get a printed receipt?
Print out the confirmation screen as a receipt for your records. It contains a confirmation number that you can reference if you have any problems with the payment.

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How will the charges show up on my credit card, debit card or bank statement?
With credit card and debit card payments, there will be one charge with the total including your payment and service fee. With checking account payments, you will have two charges on your bank statement for each transaction. Your payment to Peoples Gas and the service fee will be listed separately.

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Can non-sufficient funds (NSF) fees get charged?
Yes. The same rules apply to checking account payments as a regular check. In fact, if you had a NSF with Peoples Gas in the past 12 months, and you want to pay online, you will only be allowed to pay by credit card.

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Can my payment exceed the bill amount, creating a credit on my account?
Yes, you may want to pay more if you will be out of town for a couple of months.

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Quick Payment



WEC Energy Group