Pipeline Protection Program FAQs
- What should I do if I smell gas?
- Who is responsible for the maintenance and repair of gas piping from the meter to the appliances inside the home?
- How does the Pipeline Protection Program work?
- Who is eligible for the program?
- Are materials and labor covered if there is a repair?
- Is the work guaranteed?
- What types of repairs are not covered by Pipeline Protection Program?
- How much does the plan cost?
- If I don't have any repairs, do I receive money back?
- What happens if I move?
- If I sell my home, can the new owner assume the agreement?
If your question is not answered here, or if you'd like more information, please contact us.
- What should I do if I smell gas?
- Leave immediately and call Peoples Gas Emergency Service number from outside your home: 866-556-6002.
- Who is responsible for the maintenance and repair of gas piping from the meter to the appliances inside the home?
-
While Peoples Gas always
responds to gas emergencies, any problem with piping from the meter to
the appliances inside the house must be repaired at the homeowner's
expense.
If you do not have Pipeline Protection Program and a gas leak is detected inside your home, we will make your home safe by completing the repairs at the standard hourly rates or turn off the gas so you can arrange for the repair by a private contractor.
- How does the Pipeline Protection Program work?
- In the event of a problem, whether it's with the gas line itself or with any of the hookups to your gas appliances, a highly trained Peoples Gas service technician will repair the problem at no charge. Most repairs are made the same day.
- Who is eligible for the program?
- The program is available to homeowners who live in a structure with three or fewer individual dwelling units. In addition, your gas bill payments must be current.
- Are materials and labor covered if there is a repair?
- Yes. If the technician determines a problem, there is no charge for the materials or labor up to $300 per leak incident.
- Is the work guaranteed?
- Any work performed under your service agreement is guaranteed against defects in material or workmanship for 30 days from the date the service was performed.
- What types of repairs are not covered by Pipeline Protection Program?
- The plan does not cover gas pipes that are not exposed, or that are larger than 1 1/4; inches in diameter. It does not cover repairs to actual appliances, repairs to underground piping, piping outside of the primary location or outbuildings not attached to the primary location, piping located in crawl spaces, piping facilities used for commercial purposes or mobile homes, and piping located in the common areas of multi-unit buildings. See the Terms and Conditions for a complete list of exclusions.
- How much does the plan cost?
- The cost for this coverage is a small monthly fee of $2.95. This amount is automatically added to your Peoples Gas bill.
- If I don't have any repairs, do I receive money back?
- No. Like an insurance policy, you pay in advance for protection from unexpected repair bills.
- What happens if I move?
- If you move, you have the option of continuing the plan at your new address. Your new location must be within our service territory and meet the dwelling requirements for participation.