Choices for You FAQs
- How often can I switch suppliers?
- How do I switch suppliers?
- How do I make Service Classification changes?
- How do I terminate my choice program service?
- How do I change my billing address?
- How do I change my billing address?
- How do I get a duplicate bill?
- What is a transportation contract account?
- How do I submit meter reads?
- How do I get historical usage information for my account?
- How do suppliers deliver gas?
- Who do I contact for billing inquiries?
If your question is not answered here, or if you'd like more information, please contact us.
- How often can I switch suppliers?
- You can change suppliers once each billing cycle. However, suppliers may charge a fee to terminate a contract early. Check with your current supplier before making any changes.
- How do I switch suppliers?
- Your new supplier will notify the utility of the change. Participating suppliers are fully aware of the applicable procedures and deadlines.
- How do I make Service Classification changes?
- Your Account Representative will work with you to make sure that your accounts are being billed at the appropriate service classification.
- How do I terminate my choice program service?
- You can contact your supplier to terminate the process or you can notify us in writing directly at the address below. Your transportation service agreement requires a 30-day notification.
- How do I change my billing address?
- Your supplier may charge a fee to terminate a contract early. Check with your current supplier before making any changes. In addition, your agreement with the utility has a provision that allows us to impose Standby Demand Charges on customers who terminate their contract early.
- How do I change my billing address?
-
You can request a change of billing address through your supplier
or by contacting Gas Transportation Services at:
Phone: 800-264-8026 Fax: 312-240-4704 E-mail: GTS@integrysgroup.com Mail: Gas Transportation Services
130 E. Randolph Drive, 17th Floor
Chicago, IL 60601
- How do I get a duplicate bill?
- You can obtain a duplicate bill by e-mailing GTS@integrysgroup.com.
- What is a transportation contract account?
- Customers new to the transportation program are assigned a contract account used to bill certain administrative and other charges not billed at the (premise) account level. A premise account shows consumption by meter and other charges, such as customer service charges, distribution charges and standby demand charges. A contract account does not.
- How do I submit meter reads?
- Choice customers can submit meter reads by contacting Gas Transportation Services or by going to the My Account section on this website.
- How do I get historical usage information for my account?
- You can request historical usage information by contacting Gas Transportation Services or by going to the My Account section on this website.
- How do suppliers deliver gas?
- Suppliers arrange for transportation of customer-owned gas through interstate pipelines to the Peoples Gas system. Gas is then transported through our distribution system to your premises.
- Who do I contact for billing inquiries?
- If your question is concerning the gas cost, contact your supplier. If your question is concerning delivery charges, contact us.